Answering Services Aren't Just For Doctors

When you call your physician's office after regular business hours, there's a good chance you are speaking with a phone answering service.

These types of companies are really common in the healthcare industry because people often have needs they need addressed when the office isn't available.

However, physician's offices aren't the only kind of business that can make use of an answering service. In fact, many different types of businesses can find more success by having someone handle their calls after hours. Read more about answering service for small businesses here.

A small business answering service is a business that answers phone answering for a variety of different small businesses. They work as an division of the company they are working for, answering the calls in their name.

As stated before, telephone answering services for small businesses work for a variety of companies, including HVAC contractors, IT companies, plumbers, travel agents, real estate agents, and more.

By using the service to answer their calls, they can better serve their customers and earn business when their regular office is closed.

Here is an example using a HVAC company:

The HVAC business leaves the office at 5. But at 6 p.m., a customer they have worked with in the past loses heat. It is the middle of winter. What are their options? Well typically they would pick up the Yellow Pages and find someone open 24 hours. However, since they already have a relationship with a HVAC company, they'd rather work with them. So they call the company telephone numbernumber and pray to reach someone.

If the contractor uses telephone answering service, someone will pick up that call and relay the caller's information to a technician. The customer will be happy and the business will earn more money.

Other companies, even some who say they operate 24-7, use voicemail to communicate after hours. That means that when a customer calls, they have to leave a message and hope that they are contacted. There is no guarantee that the matter will be taken care of, so they end up contacting another company. Check out this to know more about business answering service .

As this one small example points out, having a telephone answering service makes a big different. People expect to speak to someone directly when they need help, and if they can't reach someone, they move on. With a business answering service, you can always be there.